Service Intelligence

Service organizations have invested heavily in systems of engagement to improve customer experiences. The next evolution in technology investment is turning these systems of engagement with vast data sets into systems of intelligence. We help service organizations to operationalize and scale investments in machine learning and analytics.

Product Upsell or Cross-Sell
Help agents predict which products are likely to be purchased and find upsell or cross-sell opportunities and present customers with real-time recommendations.
Case Deflection
Increase ticket deflection by empowering intelligent self-service journeys.
Customer Churn Risk
Predict the likelihood of customers to attrit and provide insights to take necessary actions to optimize retention.
Preemptive Service
Develop insights to resolve customer service issues before they arise and minimize customer abandonment and complaints.

SOME OF OUR CUSTOMERS

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Let Atrium show you how to unlock the power of your data.