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Intelligent Call Deflection Strategies Help You and Your Customers

Intelligent Call Deflection Strategies Help Your Customers

A turbulent business landscape, along with shelter-in-place mandates, have left customer service representatives dealing with a new challenge: working remotely in addition to heightened complexities due to changing cancellation policies. The sheer volume of calls coming in can easily overwhelm newly remote agents, increasing their stress levels and decreasing the quality of service they offer. […]