Podcast
A Timely Call for Systems of Intelligence and the Future of Salesforce Analytics
Our mindset around systems of intelligence has shifted with the times. Businesses have turned to Salesforce — and specifically CRM Analytics (formerly Tableau CRM) — to reap the benefits of predictive analytics and industry-specific use cases. Which industries are most aggressive in their approach toward analytics and AI transformation in light of Covid-19? What can we expect from the future of CRM Analytics? What are the biggest roadblocks to getting started with it — and how can businesses overcome them and see results?
Susan Emerson (Salesforce Einstein Analytics, Vice President, Global GTM and Industry – Analytics and AI) spoke with our CEO Chris Heineken about trends in the market, common use cases centered on predictions, and what’s next for Salesforce analytics.
You can listen now on Spotify or Apple Podcasts:
Susan Emerson
Salesforce Einstein Analytics, Vice President, Global GTM and Industry – Analytics and AI
LinkedInThe Podcast Speaker
Susan Emerson is Senior Vice President of Product for the AI Global Center of Excellence at Salesforce, where she helps shape the strategy, go-to-market execution, and global adoption of AI, data, and analytics products. With more than 25 years of experience in B2B technology and software sales, Susan is known for her ability to identify emerging markets and translate transformative technologies into real business impact.