Emerging AI Use Cases in the Medical Device Field

As the market continues to react and recover from the COVID pandemic, we are already seeing AI use cases surface. In the months to come, there will be a variety of additional opportunities for medical device companies to improve their growth and margin in a highly competitive and evolving landscape — and to see measurable

All Students Are Nontraditional Students Now… How Can AI Help?

It’s important to remember that the true value of higher education is not quantifiable. I remember in my four years at Ohio University, reading the words of the Northwest Ordinance on the Class Gateway: “Religion, morality, and knowledge, being necessary to good government and the happiness of mankind, schools and the means of education shall

Using Tableau to Identify at-Risk Customers and Prevent Churn

In my last Tableau blog post, I discussed the advantages to using Tableau as a tool during machine learning model development, both for exploratory data analysis and for disseminating model results in an interpretable way to business consumers. Let’s take that one step further and look at a specific use case that is common for

How to Unlock Account Potential and Recognize Revenue

Account growth and retention is not a new focus, but the way we prioritize and achieve it has changed in recent months. According to American Banker, “Two-thirds (68%) of respondents to the latest Arizent survey of 450 executives say their companies experienced moderate to considerable challenges on customer acquisitions due to the impact of COVID-19.

Why Add Intelligent Decisions to Your Customer Community?

Today, almost every company has a customer community of some type. For some, it’s not much more than a help desk where you submit tickets. Others might go a step further and allow you to place orders. The questions to think about are: The Benefits of Intelligent, Self-Service Communities If you’ve seen our blog posts,

Dreamforce 2019: Analytics First Impressions

Dreamforce 2019 was a whirlwind of activity and announcements and the analytics space was no exception. While more details will be shared in the coming weeks and months on new features and functions, I thought it would be helpful to share some first impressions. One theme we saw repeatedly at Dreamforce was Salesforce’s focus on