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Agentforce Retention Agent

Atrium’s AI-Powered Solution to Reduce Customer Churn

Retention Agent identifies at-risk customers and provides personalized recommendations to re-engage them. The agent will suggest tailored follow-ups, offers, or targeted engagement strategies to equip sales and service teams with what they need to proactively retain customers and prevent unnecessary churn.

Humans + AI Agents

Preventing Churn Before It Happens

Identifies At-Risk Customers

Using both predictive and generative AI, Retention Agent assigns a churn score to each customer and creates a list of clients who may be at risk.

Augments Customer Reviews

Retention Agent examines engagement data, history, and churn score to provide your team with more context on at-risk customers.

Recommends Relevant Actions

Your Retention Agent will suggest personalized actions to take to re-engage your customer, such as recommending a portfolio review or sending a special offer.

Creates Personalized Outreach

To make retention efforts even more efficient, the agent leverages generative AI to help your team members draft and send relevant, personalized communications to customers.

Ready for Real Results?

Reach out to our team—dedicated to the metrics that matter most. We’re here to help you adapt and grow.