Actionable NPS Triage

The Actionable NPS Triage solution illustrates a dynamic, organized workflow powered by Sigma write-back and a Snowflake cloud data warehouse.

Unlike static reports that only display historical data, this interface utilizes a Linked Input Table that allows users to actively “triage” customer sentiment by selecting reason and sub-reason classifications directly within the grid. When a user interacts with the “Edit Data” button, Sigma translates these spreadsheet-style entries into live SQL commands, writing the new context back to a dedicated schema in Snowflake.

This architecture ensures that human-verified insights are instantly joined with raw survey data, causing the aggregate visualizations above to update in real-time and transforming the dashboard into a high-performance operational application.