Looking Ahead at 2023 in Business Technology Trends and Salesforce Events
Welcome to 2023! When I was a kid, I imagined what life would be like in the 21st century. Surely I would enjoy flying cars,
Welcome to 2023! When I was a kid, I imagined what life would be like in the 21st century. Surely I would enjoy flying cars,
The Consumer Financial Protection Bureau (CFPB) was recently found by a court to be unconstitutional. But regardless of the politics and legalities of the CFPB,
There is no doubt that Salesforce’s Service Cloud offers many great features. In Gartner’s famous magic quadrant analysis, Service Cloud is way up and to
We like to think of customer relationship management (aka CRM) strategy as something new. But even in medieval times, merchants and tradespeople used strategy to
They want a wilderness with a map— but how about errors that give a new start?— or leaves that are edging into the light?— or
“There are these two young fish swimming along and they happen to meet an older fish,” David Foster Wallace said in his now-famous commencement speech
My dad was a foundry equipment salesman. He spent his adult life driving to small towns across the Midwest and meeting with foundry owners. He
It’s important to remember that the true value of higher education is not quantifiable. I remember in my four years at Ohio University, reading the
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