Does hearing “Where is my order?” send your service agents scrambling across siloed, disconnected systems to find customer order details? Providing accurate information and timely service shouldn’t be a scavenger hunt.
Atrium’s Intelligent Customer Service Console brings clarity to the chaos, with a single, intelligent view of every post-purchase journey.
Built on Snowflake’s AI Data Cloud, this purpose-built console eliminates the swivel-chair problem by integrating real-time order, shipping, and fulfillment data into one sleek interface. Your agents get answers fast. Your customers stay happy. And your service ops finally scale with confidence.
Solve the Where is my order? (WISMO) problem and scale your service operations — all in one powerful console.
Resolve cases faster with unified, AI-driven visibility into every customer journey.
Instantly access shipping updates and order statuses via integrated Snowflake data across ERP, carrier, and fulfillment systems.
Recommend in-stock alternatives for backordered items using dynamic, AI-powered inventory data.
Monitor service team KPIs, resolution trends, and efficiency without ever leaving the console.
Leverage Snowflake Cortex to detect negative sentiment and identify coaching opportunities on the fly.
Want to see Snowflake in action in our Intelligent Customer Service Console? Fill out the form below to watch the technical demo.
Already building on Snowflake’s AI Data Cloud? Our certified Snowflake consultants help you make the most of your investment, turning raw data into real-time insights, predictive analytics, and AI-driven outcomes that move your business forward.
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