How to Use Einstein GPT in Salesforce and Other Generative AI Solutions
Authors: Paul Harmon and Josh Fleischer Interested in getting the most out of generative AI embedded in CRM? Many companies are. A recent study by McKinsey indicated that commercial leaders think organizations should be using machine learning and generative AI “often” or “almost always.” Salesforce recently announced a partnership with generative AI giant OpenAI, and rolled out a […]
How to Keep Data Debt From Reducing the Value of a Data-Driven Organization
In 2017, the Economist published a report titled “The world’s most valuable resource is no longer oil, but data.” This led many experts within industry to call for companies to become “data-driven organizations”. A data-driven organization is a company that not only focuses on collecting raw data, but also understands that to be truly data-driven, […]
On-Demand Webinar: Amplify Your Customer Experience With the Right Data Infrastructure
On-Demand Webinar Amplify Your Customer Experience With the Right Data Infrastructure Not all of your relevant customer data lives in your CRM. Watch and learn best practices for leveraging third-party data sources such as Tableau and Snowflake on the Salesforce platform to turbocharge your customer experience. Watch On Demand
Leveraging Workforce Optimization to Increase Planning Effectiveness for PSEG
Leveraging Workforce Optimization to Increase Planning Effectiveness for PSEG