Category: Dreamforce

Why Add Intelligent Decisions to Your Customer Community?

Posted on by Doug Surfleet

Today, almost every company has a customer community of some type. For some, it’s not much more than a help desk where you submit tickets. Others might go a step further and allow you to place orders. The questions to think about are: The Benefits of Intelligent, Self-Service Communities If you’ve seen our blog posts,

Dreamforce 2019: Analytics First Impressions

Posted on by Dave Dixon

Dreamforce 2019 was a whirlwind of activity and announcements and the analytics space was no exception. While more details will be shared in the coming weeks and months on new features and functions, I thought it would be helpful to share some first impressions. One theme we saw repeatedly at Dreamforce was Salesforce’s focus on