TL;DR: Key Takeaways Agentforce Data Libraries are a key feature within Salesforce that empower AI agents to provide accurate, context-rich, and relevant responses by grounding them in your organization’s specific data. This process relies heavily on Salesforce Data Cloud. Here’s a breakdown of how they work together. What are Agentforce Data Libraries? An Agentforce Data
Big changes are coming to Salesforce Data Cloud, and it’s not just about pricing. Salesforce is also rolling out significant updates to permission sets to simplify user management and better align with different roles. A new era of data ingestion Salesforce is now offering zero-cost data ingestion for structured data coming from its own internal
Why, despite all the hype and investment, are most companies still not seeing a return on their generative AI (GenAI) investments?According to a new report from MIT’s Project NANDA, a staggering 95% of organizations are getting zero P&L impact from their efforts. We’re now collectively referring to this phenomenon as “The GenAI Divide.” What’s keeping
I can still remember the first time I realized it was “Social Security Day” at the branch. I was brand new in banking, almost two decades ago. You didn’t need a calendar to know because the lobby told you. It would be filled with some of my favorite people, mostly gray and white-haired regulars who
Earlier this year, Atrium introduced Andi to the world, our first AI consultant. Andi is a purpose-built custom agent, focused specifically on accelerating Salesforce configuration. I’ve talked about Andi’s capabilities in previous blogs, and demoed Andi live in webinars (here is the latest), but I wanted to go deeper, and show a real-life scenario of
After years of evolution, Salesforce’s Revenue Cloud Advanced (RCA) has arrived, bringing next-generation capabilities across the product-to-cash lifecycle that can truly streamline revenue operations while also servicing multiple commercial channels in the process. This is the power of the new API driven Revenue Cloud Advanced platform and its centralized product catalog. With RCA’s API-first architecture
TLDR/key takeaways: What do these new capabilities mean for your service and support teams? Let’s dive in. The quality of customer service experiences today can make or break a business. Customers have come to expect swift, personalized, and readily available support across a plethora of channels. They want to feel recognized and valued by the
For many organizations, the contract process is still a very cumbersome set of activities. Sales closes a deal, and then the real work — and risk — begins: provisioning customers (users), managing entitlements, fulfilling terms, and hoping nothing falls through the cracks. If your business depends on complex agreements, recurring revenue, or multi-product packaging, these
I hit that moment many parents can relate to: the realization that your vehicle just doesn’t fit your life anymore, even if it’s one you really like. The second child sealed the deal. Two car seats, bigger stroller, snacks — the logistics had outgrown our compact SUV. So, off to the dealership we went. The
2025 is zipping by, and for AI, a few months can be a lifetime of innovation. With the second quarter of 2025 coming to an end, it’s time to take another look at Atrium’s one billion dollar goal. You can check out our interactive $1 Billion Outcomes Dashboard below. We’re tracking our journey to inventory