A Complete Guide to Building Effective Salesforce Einstein Bots

If you’re unfamiliar with Salesforce Einstein Bots, they are chatbots. Chatbots are great for customer service as they give you the ability to respond instantaneously. If designed well, the conversation could sound very human and natural. Also, chatbots can significantly reduce agents’ workloads as they replace most of the repetitive manual tasks of answering questions

Salesforce Health Cloud: How It Helps the Healthcare Ecosystem

Healthcare has been one of the most disruptive industries, pushing all life sciences and healthcare organizations to constantly adapt and evolve. The most successful healthcare organizations procure technology and services that empower them to create the best connected experience for patients. Salesforce Health Cloud offers the intelligent capabilities you get with the traditional CRM, as

How to Plug Your Own External Machine Learning Models (BYOM) In Salesforce

Contributors: Paul Harmon, Keely Weisbeck Back in the day, businesses needed lots of resources to build predictive models from scratch, including a data science team of qualified statistics experts to build and maintain models. Einstein Discovery from Salesforce allows companies to implement machine learning without needing a team of data scientists, integration experts, and architecture

How to Get the Most Out of the Salesforce Event Monitoring Analytics App

As your Salesforce application expands and matures, it’s common for administrators to experience growing pains. As the list of integrations, flows, and user types grows, it can be hard for Salesforce managers to identify problematic pages and other areas of improvement. One add-on that can provide a whole new dimension of system analytics is the