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What Can ChatGPT Do for the Enterprise? Here are Implications and Opportunities to Know

What Can ChatGPT Do for the Enterprise Here are Implications and Opportunities to Know

Authors: Paul Harmon and Josh Fleischer In November of 2022, ChatGPT, a groundbreaking new chatbot that produces remarkably natural and accurate text responses, launched. The sheer effectiveness of the tool made it a topic of significant discussion, and it very quickly became a well-known tool not only in the AI and machine learning world, but […]

A Great Service Cloud Implementation Begins With a Great Customer Experience Strategy

A Great Service Cloud Implementation Begins With a Great Customer Experience Strategy

There is no doubt that Salesforce’s Service Cloud offers many great features. In Gartner’s famous magic quadrant analysis, Service Cloud is way up and to the right. That means by Gartner’s analysis, Service Cloud has the most complete vision along with the ability to execute that vision in the industry, and it’s not even close. […]

A Complete Guide to Building Effective Salesforce Einstein Bots

A Complete Guide to Building Effective Salesforce Einstein Bots (1)

If you’re unfamiliar with the Salesforce’s Einstein Bots, they are chatbots. Chatbots are great for customer service as they give you the ability to respond instantaneously. If designed well, the conversation could sound very human and natural. Also, chatbots can significantly reduce agents’ workloads as they replace most of the repetitive manual tasks of answering […]