On-Demand Webinar: Salesforce Einstein Copilot: Unlocking Efficiency with Generative AI
On-Demand Webinar Salesforce Einstein Copilot: Unlocking Efficiency with Generative AI Everyone’s talking about generative AI, but how can we truly leverage it to unlock positive business outcomes? To answer that question, we’re bringing together two AI experts who will discuss how Salesforce is embedding GenAI experiences into the CRM with Einstein Copilot. Join us to […]
Getting Started with Salesforce Einstein Copilot and Prompt Studio
Everywhere you look, Generative AI models are the talk of the town. Companies are increasingly focused on finding ways to drive higher operational efficiency through automation, software improvements through increased functionality, or better, more personalized experiences for their customers. At the end of February 2024, Salesforce released a bevy of new Generative AI-based tools intended […]
What Can ChatGPT Do for the Enterprise? Here are Implications and Opportunities to Know
Authors: Paul Harmon and Josh Fleischer In November of 2022, ChatGPT, a groundbreaking new chatbot that produces remarkably natural and accurate text responses, launched. The sheer effectiveness of the tool made it a topic of significant discussion, and it very quickly became a well-known tool not only in the AI and machine learning world, but […]
A Great Service Cloud Implementation Begins With a Great Customer Experience Strategy
There is no doubt that Salesforce’s Service Cloud offers many great features. In Gartner’s famous magic quadrant analysis, Service Cloud is way up and to the right. That means by Gartner’s analysis, Service Cloud has the most complete vision along with the ability to execute that vision in the industry, and it’s not even close. […]
A Complete Guide to Building Effective Salesforce Einstein Bots
If you’re unfamiliar with the Salesforce’s Einstein Bots, they are chatbots. Chatbots are great for customer service as they give you the ability to respond instantaneously. If designed well, the conversation could sound very human and natural. Also, chatbots can significantly reduce agents’ workloads as they replace most of the repetitive manual tasks of answering […]