A 360-degree view of the customer that enables quick prioritization and case resolution for customer service agents.
Understand current manufacturing machine performance and preemptive maintenance needs.
Track visitor traffic and revenue, visualized against a custom map of the event space
Allow users to select grouped columns within a dynamically displayed table
Track mean time to resolution against service level agreement across each service tier for the organization
Compare agents’ performance by time to close cases and CSAT score
Identifies situations in which a contact logged a second case within a set time period, providing insight into cost/deflection patterns