Event Analytics

Track visitor traffic and revenue, visualized against a custom map of the event space
Dynamic Tables

Allow users to select grouped columns within a dynamically displayed table
MTTR vs. SLA

Track mean time to resolution against service level agreement across each service tier for the organization
Agent Performance: Identify Top and Bottom Performers

Compare agents’ performance by time to close cases and CSAT score
Case Channel Analysis

Identifies situations in which a contact logged a second case within a set time period, providing insight into cost/deflection patterns