Salesforce Data Cloud Service Accelerator
A 360-degree view of the customer that enables quick prioritization and case resolution for customer service agents.
Productive Maintenance Dashboard
Understand current manufacturing machine performance and preemptive maintenance needs.
Event Analytics
Track visitor traffic and revenue, visualized against a custom map of the event space
Dynamic Tables
Allow users to select grouped columns within a dynamically displayed table
MTTR vs. SLA
Track mean time to resolution against service level agreement across each service tier for the organization
Agent Performance: Identify Top and Bottom Performers
Compare agents’ performance by time to close cases and CSAT score
Case Channel Analysis
Identifies situations in which a contact logged a second case within a set time period, providing insight into cost/deflection patterns