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Event Analytics

Event Analytics - CRM Analytics Accelerator

Track visitor traffic and revenue, visualized against a custom map of the event space

Dynamic Tables

Allow users to select grouped columns within a dynamically displayed table


MTTR vs. SLA by Service Tier - CRM Analytics accelerator

Track mean time to resolution against service level agreement across each service tier for the organization

Case Channel Analysis

Identifies situations in which a contact logged a second case within a set time period, providing insight into cost/deflection patterns