You have spent months building a dashboard that will enable better decision-making and drive value for the business. Now that the product is nearing launch, it is time to step back. The dashboard is a powerful tool, but if your end users don’t have the support they need to use it, it may gather dust in the corner.
A right-sized combination of end user communications, training, and influence
Assuming that the merits of the dashboard will drive organic, sustained behavior change
Just because business change is the new normal, doesn’t mean your end users are comfortable with it.
Resistance is to be expected, and an effective Change Plan will ensure that: resistance is anticipated, incentives and rewards are planned, accountability is clear, and success is not left to “organic” end-user interest
Your investment and your team’s effort deserve a solid launch and long-term business value impact. We help you land the last mile of your ROI roadmap by developing a tactical plan to enable and sustain end-user adoption
What will change related to people, process, technology, and data in light of key personas and use cases?
Analyze, define, and scope end users needs related to the planned change in order to shift from current state processes
Define right-fit change strategies, success owners, and create a high-level plan for sponsorship, training, and communications
Define roles and responsibilities aligned to sponsoring, monitoring, and sustaining the change
Define audiences, assess learning needs, define learning pathway, assets, and channels
Define audiences and senders, develop key messages, define channels and support assets
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