Fireside Chat with Wabtec: Modernizing Complex Service Operations with Salesforce and AI

Many enterprise businesses struggle with complex, high-stakes service operations largely due to fragmented legacy systems and inefficient processes. The result? Slow response times and inconsistent service quality.

This webinar details how Wabtec, a leader in rail technology, partnered with Atrium to execute a service modernization program that delivered a comprehensive blueprint and future-state strategy.

Key Takeaways:

• Accelerated blueprints: How to compress months of discovery into short engagement without sacrificing depth or stakeholder alignment.
• AI for quick wins: The strategy behind implementing immediate-value AI solutions while planning for advanced AI capabilities.
• Building the foundation: Strategies for integrating siloed core systems, establishing robust knowledge management, and embedding real-time CRM Analytics for managers.
• Achieving business outcomes: How to design a roadmap that delivers faster time-to-value, improves compliance, and enables data-driven discussions for contract upsells and retention.