Salesforce Service Cloud is the go-to service management platform for businesses seeking to automate customer support and scale self-service capabilities. Tools like intelligent chatbots enable customers to take actions and resolve issues without the help of a support agent. And when a support agent is required, a 360 view of the customer and integration with other everyday systems such as Slack and Tableau enables consistent, personalized customer service.
Service Cloud connects all of your channels and programs to provide a straightforward, intuitive workflow for your agents, allowing them to focus on enriching the customer experience to drive retention and renewal, as well as new business.
With Service Cloud, agents can automate repetitive processes with macros, which frees up valuable time to handle more complex issues. AI-powered workflows offer actionable analytics and insights to your agents to make the right decisions — and faster.
Whether you’re looking to decrease case resolution time, provide customer 360 support, or scale up self-service, our team can help you reach your goals, our team of certified Salesforce experts with decades of industry and Salesforce platform experience can provide full-service support.
Here’s a look at our suite of services to help you get the most out of your data and investment in the Salesforce platform — Service Cloud and beyond.
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