Salesforce Service Cloud

Solve customer issues quickly and scale support capabilities from anywhere

Salesforce Service Cloud is the go-to service management platform for businesses seeking to automate customer support and scale self-service capabilities. Tools like intelligent chatbots enable customers to take actions and resolve issues without the help of a support agent. And when a support agent is required, a 360 view of the customer and integration with other everyday systems such as Slack and Tableau enables consistent, personalized customer service.

Service Cloud connects all of your channels and programs to provide a straightforward, intuitive workflow for your agents, allowing them to focus on enriching the customer experience to drive retention and renewal, as well as new business.

Achieve Your Goals With Salesforce Service Cloud

With Service Cloud, you can increase customer retention and satisfaction, speed case resolution, increase agent productivity, and ultimately provide your customers with the personalized support they deserve. Here's a look at additional benefits associated with Service Cloud.

Agents can succeed at every stage with built-in AI delivering next best actions

With Service Cloud, agents can automate repetitive processes with macros, which frees up valuable time to handle more complex issues. AI-powered workflows offer actionable analytics and insights to your agents to make the right decisions — and faster.

Salesforce Service Cloud implementation and additional technical skills based on your needs

Whether you’re looking to decrease case resolution time, provide customer 360 support, or scale up self-service, our team can help you reach your goals, our team of certified Salesforce experts with decades of industry  and Salesforce platform experience can provide full-service support.

Industry Expertise to Suit Your Needs

We may be Salesforce Service Cloud experts, but we also come with real-world industry knowledge. Here's a look at a few we focus on, in addition to many others where we have proven Salesforce strategy, implementation, and optimization success.

Financial Services

Revolutionize customer processes and experiences in banking, mortgage, and wealth management.

Life Sciences

Improve experiences, streamline care journeys, and provide better outcomes in medtech.

Media

Surface insights, mitigate advertiser/agency relationship risk, and improve campaign effectiveness.

Our Salesforce Consulting Services

Here’s a look at our suite of services to help you get the most out of your data and investment in the Salesforce platform — Service Cloud and beyond.

Advisory Services​

Not sure where to begin with people, processes, or technology? We can help you identify specific business needs, plot a roadmap to success, and advise you on your journey.​

Implementation Services​

We have years of experience architecting, customizing, and implementing analytics and AI-powered solutions across a wide range of industries.​

Managed Services

Whether you need help monitoring, managing, or extending the Salesforce platform and related technology investments, we can support your team with our Elevate service.​

Proven Success With Salesforce Service Cloud

Herbalife’s products are available exclusively through 25,000 educated and trained distributors who provide comprehensive, personalized solutions to their customers’ nutrition and wellness goals. In order to empower distributors to fulfill individualized customer needs and drive business effectively, Herbalife partnered with Atrium to empower them with a holistic customer profile and intelligent, data-driven personalized action plans.

Our Intelligent Platform Partners

As Salesforce platform consulting and technical experts, we combine CRM strategy, industry expertise, and extensive Tableau implementation expertise to drive results on the Tableau platform.

Unlock the potential of Snowflake's Data Cloud with meaningful analytics and AI that drive your teams forward.

mulesoft logo

Access key data insights and manage your relationships with a 360 view and experience within Salesforce — with time-saving efficiencies provided by MuleSoft, the #1 integration and API platform.​

With insights surfaced in Slack, teams can share and take action on information from Salesforce and other apps and systems without having to click away.

Ready To Talk?

Let's discuss your goals with Salesforce Service Cloud.