Salesforce Service Cloud is the go-to service management platform for businesses seeking to automate customer support and scale self-service capabilities. Tools like intelligent chatbots enable customers to take actions and resolve issues without the help of a support agent. And when a support agent is required, a 360 view of the customer and integration with other everyday systems such as Slack and Tableau enables consistent, personalized customer service.
Service Cloud connects all of your channels and programs to provide a straightforward, intuitive workflow for your agents, allowing them to focus on enriching the customer experience to drive retention and renewal, as well as new business.
With Service Cloud, you can increase customer retention and satisfaction, speed case resolution, increase agent productivity, and ultimately provide your customers with the personalized support they deserve. Here's a look at additional benefits associated with Service Cloud.
With Service Cloud, agents can automate repetitive processes with macros, which frees up valuable time to handle more complex issues. AI-powered workflows offer actionable analytics and insights to your agents to make the right decisions — and faster.
Whether you’re looking to decrease case resolution time, provide customer 360 support, or scale up self-service, our team can help you reach your goals, our team of certified Salesforce experts with decades of industry and Salesforce platform experience can provide full-service support.
Here’s a look at our suite of services to help you get the most out of your data and investment in the Salesforce platform — Service Cloud and beyond.
Not sure where to begin with people, processes, or technology? We can help you identify specific business needs, plot a roadmap to success, and advise you on your journey.
We have years of experience architecting, customizing, and implementing analytics and AI-powered solutions across a wide range of industries.
Whether you need help monitoring, managing, or extending the Salesforce platform and related technology investments, we can support your team with our Elevate service.
With Agentforce, leverage a chatbot that communicates in natural language to respond to customer queries, perform tasks, and make handoffs to team members for more complicated requests. Meanwhile, Atrium’s AI-powered solution built for customer retention helps you proactively reduce customer churn by identifying at-risk customers and recommending personalized engagement strategies.
We may be Salesforce Service Cloud experts, but we also come with real-world industry knowledge. Here's a look at a few we focus on, in addition to many others where we have proven Salesforce strategy, implementation, and optimization success.
Revolutionize customer processes and experiences in banking, mortgage, and wealth management.
Improve experiences, streamline care journeys, and provide better outcomes in medtech.
Optimize sales, revenue management, commercial excellence, and distributor engagement.
Surface insights, mitigate advertiser/agency relationship risk, and improve campaign effectiveness.
Grow your customer base, reduce churn, and improve revenue operations and forecasting in a rapidly changing industry.
Herbalife’s products are available exclusively through 25,000 educated and trained distributors who provide comprehensive, personalized solutions to their customers’ nutrition and wellness goals. In order to empower distributors to fulfill individualized customer needs and drive business effectively, Herbalife partnered with Atrium to empower them with a holistic customer profile and intelligent, data-driven personalized action plans.
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