Customer support agents and self-service capabilities have to provide more straightforward, intuitive ways to get help than ever. Salesforce Service Cloud connects all of your channels and programs to deliver a more streamlined experience for your agents, so they can enhance the customer experience, drive retention and renewal, and establish new business. But a simple Service Cloud launch — from initiating and gathering requirements through to building, testing, and deploying — can cost several hundred hours and budget that could be spent more strategically within the business.
In our many years of experience consulting on the Salesforce platform, we found that simply deploying Service Cloud isn’t enough. To ensure our clients maximize the value of their investment, we’ve developed a Service Cloud Quickstart offering. With a Service Cloud Quickstart, you’ll be live with Service Cloud in as little as four weeks and your team benefits from comprehensive roadmapping, enhancements, and enablement — all the essentials you’d expect from an end-to-end implementation, but faster and more cost-effectively.
Setup and configuration of mission critical Service Cloud functionality such as Accounts, Contacts, Cases with Routing, Web-to-Case, and Email-to-Case functionality.
We’ll import your data into Service Cloud to ensure you can start servicing your clients upon deployment.
We deploy with a fully open or fully closed security model within the MVP launch, and then further discover where and how to leverage custom security settings to align with business requirements.
Additionally, ongoing enablement of identified super users/admins, ensuring ongoing iteration after go-live — with opportunities for long-term support.
Our team provides collaborative curation of backlog items, such as Einstein Activity Capture for email sync, creation of mission critical reports and dashboards, lead and opportunity scoring, and process automation ensuring you are doing more than just getting started.
6 Months | $50,000
We start with ideas, but deliver outcomes. you’ll not only go live with Service Cloud in just four weeks, but you’ll also receive enhancements, improvements, and hands-on enablement sessions allowing you to succeed with Service Cloud well beyond our six-month engagement. It’s not just about going live — it’s about making sure you’re set for innovation and adaptability and reaping the benefits of your investment in Service Cloud.
Get to know what’s included in your engagement and what the process looks like below.
Once we’re properly introduced and aligned on needs, priorities, and goals, we start with end-to-end discovery and setting the vision.
We start by installing Service Cloud and configuring it to meet the needs of your business — including any necessary deep dives and enablement sessions.
The moment you’ve been waiting for! Deployment, at which point we’ll validate use cases and document our final design.
Once the solution is deployed, we’ll do a joint project review, knowledge transfer, and start curating the backlog we’ve developed throughout deployment to ensure you are maximizing your investment.
Here are some key indicators that a Service Cloud Quickstart is a fit — and that you and your team could benefit from a standard engagement or something longer term, customized to complex needs and goals.
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