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Analytics Accelerators

A detailed look at our pre-built components to help you get the most value out of CRM Analytics and Tableau.

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Accelerator Type
Accelerator Type
Salesforce Data Cloud Service Accelerator

Salesforce Data Cloud Service Accelerator

A 360-degree view of the customer that enables quick prioritization and case resolution for customer service agents.

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Productive Maintenance

Productive Maintenance Dashboard

Understand current manufacturing machine performance and preemptive maintenance needs.

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Event Analytics - CRM Analytics Accelerator

Event Analytics

Track visitor traffic and revenue, visualized against a custom map of the event space

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Dynamic Tables

Allow users to select grouped columns within a dynamically displayed table

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MTTR vs. SLA by Service Tier - CRM Analytics accelerator

Mean Time to Resolution by Service Tier

Track mean time to resolution against service level agreement across each service tier for the organization

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agent performance - CRM Analytics accelerator

Agent Performance: Identify Top and Bottom Performers

Compare agents' performance by time to close cases and CSAT score

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