Check Your Progress on the Data-Driven Customer Retention Maturity Curve
The data-driven retention journey has to start somewhere. Whether your company is working off of spreadsheets, using dynamic dashboards, or modeling customer attrition trends, there’s room for improvement. Where would you plot your company on this curve right now? Every company’s journey to retain their customers is unique because needs and expectations change over time. […]
Einstein Discovery: What’s New in the Salesforce Summer ’20 Release?
Salesforce’s Summer ‘20 Release is here, and there’s been a buzz surrounding some of its enhancements and new features — particularly around Einstein Discovery. Having explored the updates firsthand and looked into the release notes from Salesforce, we spoke with some of our experts to find out what they’re most excited about. Chris Barbour, Data […]