As a digital transformation leader at the intersection of technology and higher education, Adtalem‘s Karthik Venkatesh knows how to navigate investments in CRM, analytics, and AI with a focus on the user. For institutions and students alike, data is only as good as its applicability — and that begins with a data strategy that drives alignment and enables intuitive, meaningful capabilities. Get to know his take on the future of 24/7 support, business value as starting point, and personalizing and contextualizing digital experiences for everyone.
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