Retention Agent identifies at-risk customers and provides personalized recommendations to re-engage them. The agent will suggest tailored follow-ups, offers, or targeted engagement strategies to equip sales and service teams with what they need to proactively retain customers and prevent unnecessary churn.
Preventing Churn Before It Happens
Using both predictive and generative AI, Retention Agent assigns a churn score to each customer and creates a list of clients who may be at risk.
Retention Agent examines engagement data, history, and churn score to provide your team with more context on at-risk customers.
Your Retention Agent will suggest personalized actions to take to re-engage your customer, such as recommending a portfolio review or sending a special offer.
To make retention efforts even more efficient, the agent leverages generative AI to help your team members draft and send relevant, personalized communications to customers.
Ready to get started or have questions about Retention Agent? Contact our team.
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