From Rotary Phones to AI: The Contact Center’s Tech-Driven Evolution
Who remembers rotary phones? Imagine trying to run a busy customer service line with those old things! Thankfully, contact centers have come a long way since then. They have evolved from simple rooms with phones to sophisticated hubs of communication, all thanks to advancements in technology. Let’s take a quick trip down memory lane to […]
From CPQ to Revenue Cloud: A Strategic Pivot for the Modern Tech Company
In an environment of economic uncertainty, regulatory shifts, and margin pressures (think tariffs, volatile supply chains, and fluctuating customer demands), tech companies are facing a simple but critical question: Are your revenue operations built to scale, or just patched together to survive? For many, the answer lies in how well your quote-to-cash (Q2C) process can […]
Demystifying Tableau Conference 2025: Answers to Your Biggest Questions from the Keynote
Tableau Conference 2025 just wrapped up in San Diego. For most attendees, it was full of sessions, meetings, new features, and new concepts. One of the primary themes from Tableau Conference was the new role of analysts and the new product, Tableau Next. Odds are that whether you joined online or in person, the one […]
What We’ve Learned About AI Adoption on Our Mission to Drive $1B in Customer ROI
Atrium is dedicated to delivering tangible business benefits for our customers. You’ve probably already seen our 1 Billion Dollar Outcomes Dashboard, which we’re using to track our journey to inventory 1 billion dollars in projected customer ROI by the end of the year. This achievement highlights our commitment to driving AI-based value creation across a […]
Introducing Andi: Transforming Salesforce Implementation Through Advanced AI
Several years ago, we established an ambitious objective at Atrium: deliver one billion dollars in measurable impact for our customers by integrating advanced AI paradigms directly into their business operations. At the time, this goal seemed bold, perhaps even overly ambitious for a firm of our size. However, as we tracked our outcomes, this bold […]
Meet Andi: The AI Agent That Just Put Big Consulting on Watch
Webinar Meet Andi: The AI Agent That Just Put Big Consulting on Watch Thursday, May 22 | 1 pm EST Manual configuration tasks slowing down your Salesforce projects? Meet Andi — Atrium’s first custom-built AI consultant, designed to accelerate delivery and free up your team for higher-value work. Join us for a live webinar and […]
Agentforce Equipment Maintenance Agent
Agentforce Equipment Maintenance Agent Atrium’s AI-Powered Maintenance Solution for Manufacturers Atrium’s Equipment Maintenance Agent is an AI-powered solution for manufacturers that predicts failures to prevent breakdowns and keep your equipment running reliably. By leveraging the federated data of equipment assets, customer usage, recent errors, and predictive AI, you can prevent breakdowns before they happen to […]
Agentforce Digital Banking Agent
Agentforce Digital Banking Agent Atrium’s AI-Powered Solution to Improve Client Experiences Atrium’s Digital Banking Agent transforms customer interactions with instant, personalized support directly within the online portal. The agent handles routine inquiries, streamlines case creation, and offers 24/7 availability. By automating tasks and providing trusted account insights, the agent enhances customer satisfaction, drives operational efficiency, […]
5 Agentforce Takeaways from Salesforce Partner Summit: Your Guide to the Agentic Future
Wow, what a whirlwind of insights and connections at the Agentforce Partner Summit in Orange County, California! It was incredibly valuable to connect with Salesforce leaders and fellow partners and dive headfirst into the future of Agentforce. The energy? Electric! The focus on collaboration? Inspiring! Outside, the rain was coming down, which, honestly, made our […]