Podcast

The Next Age of Common Courtesy: Glenn Weinstein On Evolving Systems of Engagement

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How can organizations use their first-party data more not only more efficiently, but more intuitively? What does the near future look like for today’s systems of engagement?

A technology pioneer with experience serving in the Navy and paving the way for evolution in the Salesforce ecosystem, Twilio‘s Chief Customer Officer Glenn Weinstein knows how to create compelling experiences from basic building blocks. He discussed his current experience with contact center evolution to the cloud at Twilio, advice on thinking of first-party data interactions as common courtesy exchanges, and how he came to test out probability theory in Vegas (of all places).

Learn more about how we empower businesses with data innovation and find out how we helped Twilio achieve key business goals.