Success Story

Smarter Processes and Predictions to Help Find the Right Fit for Robert Half

The Challenge

It wasn’t too long ago that Robert Half’s staffing professionals used legacy IT systems and paper-based processes to find candidates and match them with open jobs. Leadership realized that productivity — and, thus, the ability to drive increased revenue — was becoming constrained by this way of working. They realized that being on the forefront of technology would allow them to expand into new service lines, cultivating diverse customers and candidates.

The Solution

Robert Half’s first step in the process was to migrate their legacy data and lead-to-order processes to the Salesforce platform, which provided a stable, modern foundation to support future digital transformation efforts. Once complete, Robert Half partnered with Atrium to provide key advisory services to support their digital transformation: modernizing legacy processes and tools to become a digital, data-driven, AI-optimized organization.

Atrium analyzed candidate and customer datasets, identifying opportunities and working with Robert Half’s IT team to transform key processes such as customer acquisition and customer retention. By leveraging historical datasets and insight into their usage, Atrium helped build out new capabilities in Robert Half’s Salesforce solution, improving staffing efficiency and data visibility.

Atrium also worked with Robert Half to build Robert Half Direct, an online hiring platform where customers can post jobs, see AI-matched candidates immediately, and manage the process of interviewing and hiring.

Robert Half and Atrium also teamed up to build a user-friendly interface that allows staffing professionals to manage their lists of candidates. Prior to this, staffing professionals had to sift through candidate records manually, keeping track of their top candidates through lists on whiteboards or shared spreadsheets. Now potential candidates are identified by AI; staffing professionals can add them to lists for possible placement and create notes, annotating the candidate profiles digitally — all directly in the Salesforce solution.

Robert Half also worked with Atrium to build a series of machine learning models that assist in organizing leads. These models evaluate each lead, then stack rank the leads against one another, thereby optimizing the process by allowing staffing professionals to focus their time on the leads most likely to convert.

The Technology

Tableau CRM

Tableau CRM

Einstein Analytics

Einstein Discovery

Salesforce Service Cloud

Service Cloud

The Results

Using machine learning capabilities, Robert Half teams can quickly identify top matches to open job orders and expand their talent search by surfacing new candidates who are similar to those already on their lists in order to best meet their clients’ needs.

Additionally, Robert Half Direct is not only transforming Robert Half’s internal processes by eliminating manual data entry, but it also empowers the client and customer experience, allowing a diverse group of clients and candidates to interact in real time. Job seekers can access the same platform to manage their profile, update their skills and digital data, and consider interviewing for jobs to which they’ve matched.

With Atrium as a trusted partner, Robert Half has created a nimble, data-driven, AI-optimized solution that allows the company to innovate and respond to business needs at a pace that other companies can’t match.

About Robert Half

Founded in 1948, Robert Half is the world's first and largest specialized staffing firm and the parent company of Protiviti®, a global consulting firm that provides internal audit, risk, business and technology consulting solutions. Robert Half has staffing and consulting operations in more than 400 locations worldwide and offers hiring and job search services at roberthalf.com.

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