Solving the WISMO Problem with Snowflake: Introducing the Intelligent Service Agent Console
“Where is my order?” It’s the question that plagues every customer service team, and one that eats up more time, resources, and revenue than most companies realize. The good news? You can now solve the Where is my order? (WISMO) problem with a data-driven, AI-powered agent console built on Snowflake’s Data Cloud. At Atrium, we’ve […]
Accelerating Outcomes with Elevate: An Agile Approach to CRM Analytics Excellence
Sometimes, internal expertise, resource capacity, or time constraints limit an organization’s ability to deliver on its priority initiatives. To meet those needs, many organizations choose to work with a partner like Atrium to implement solutions like Salesforce and CRM Analytics (CRMA), unlocking the full potential of their data through flexibility, optimization, and innovative thinking. One […]
Demystifying Tableau Conference 2025: Answers to Your Biggest Questions from the Keynote
Tableau Conference 2025 just wrapped up in San Diego. For most attendees, it was full of sessions, meetings, new features, and new concepts. One of the primary themes from Tableau Conference was the new role of analysts and the new product, Tableau Next. Odds are that whether you joined online or in person, the one […]
Accelerating Outcomes With Elevate: Experience Cloud Support and Innovation
One Atrium client is shaping the future of radiology through advocacy, collaboration, research, and education, representing over 42,000 diagnostic radiologists, radiation oncologists, interventional radiologists, nuclear medicine physicians, and medical physicists across the U.S. and Canada. What started as a focus on providing Salesforce delivery efficiencies has evolved into a strong partnership between our client and […]
Salesforce Success Hinges on Change Management: It’s All About Employee Readiness
Think about it: you can have the most cutting-edge Salesforce system, but if your team isn’t truly ready to use it effectively — if they don’t really get why they should change their old habits — you won’t achieve your goals or maximize your investment. That’s where change management becomes essential. Yet, far too often, […]
Level Up Your Tableau Visualizations: Inspiration from Iron Viz 2025
Tableau’s Iron Viz is more than just a competition, it’s also a way to learn and develop your Tableau skills. Every year, Tableau enthusiasts from around the globe submit their best attempts at Tableau dashboards to compete against the best of the best for a chance to win glory in the name of data visualizations. […]
Announcing Heather Rhyne-Christensen, Atrium’s New Snowflake GTM Leader
With extensive financial services, Snowflake, and Salesforce ecosystem expertise, Heather Rhyne-Christensen will help maximize sales cycles and partnership strategy Indianapolis, April 16, 2025 – Atrium has announced a strategic new addition to its Snowflake practice: Heather Rhyne-Christensen, Snowflake GTM Leader. With a history of driving innovation and building relationships as a leader in finance, strategy, […]
What We’ve Learned About AI Adoption on Our Mission to Drive $1B in Customer ROI
Atrium is dedicated to delivering tangible business benefits for our customers. You’ve probably already seen our 1 Billion Dollar Outcomes Dashboard, which we’re using to track our journey to inventory 1 billion dollars in projected customer ROI by the end of the year. This achievement highlights our commitment to driving AI-based value creation across a […]
Accelerating Outcomes With Elevate: 4 Steps to Get the Team Ramped and Ready to Run
Starting an Elevate managed services engagement with Atrium involves a ramp phase, which is where the foundation for the engagement begins. This phase is very important as it sets the stage for a strong partnership between Atrium and our client stakeholders. The length of the ramp phase can vary but typically falls between 2-6 weeks, […]