Check Your Progress on the Data-Driven Customer Retention Maturity Curve
The data-driven retention journey has to start somewhere. Whether your company is working off of spreadsheets, using dynamic dashboards, or modeling customer attrition trends, there’s room for improvement. Where would you plot your company on this curve right now? Every company’s journey to retain their customers is unique because needs and expectations change over time. […]
Taking Customer Retention to the Next Level
When companies start focusing on customer retention, most find that they are playing catch up in several ways. Seeing customers leave is one thing and understanding why is another, but the critical thing that companies struggle with the most is developing methods to proactively address customer churn. Many organizations have developed some version of a […]
The Case of the Missing Order: How AI Improves Customer Retention
Today’s challenging times are proving that customer service and customer retention are more important than ever. Imagine the following all too relatable scenario: you just ordered a case of toilet paper from your favorite online retailer. You’re elated as you managed to find it at a normal price, and it’s set to deliver this week, […]
On-Demand Webinar: Attracting and Retaining Customers with Analytics and Salesforce
On-Demand Webinar Attracting and retaining customers with analytics and Salesforce Overview In this webinar, we will focus on how companies are using analytics to stabilize their business and reactivate for growth. In this webinar we cover: Intro to Business Resiliency Concepts Adapting Your Customer Acquisition Processes Reactivating for Growth Why Einstein & Salesforce The Path […]
Struggling With AI Adoption? Here’s Why It Matters Now
Artificial intelligence, as the next wave of technological advancement, has redefined how businesses operate. It has become a powerful resource that provides benefits such as recommendations and predictions into lead conversion, customer retention insights, and even organizational strategic improvements. Once an out of reach, picturesque scenario for businesses, pure automation, and powerful recommendations are now […]
Customer Acquisition and Retention After the Shift… Now What?
How well are you adapting your customer experience to the new dynamics of engagement? It’s clear that all companies have been impacted by recent events in the world. If your company has a solid grasp on managing the customer experience and you have been chugging along executing against your well defined roadmap….Congratulations! But I’m sorry […]
Economics of Customer Retention
Predicting Donor Acquisition and Forecasting with Machine Learning
