Disruptions in the wealth management industry are unprecedented, with client experience expectations changing, technology advancing, and regulations and competition evolving — all leading to a gap between firms that embrace innovation and those that lag behind.
Client onboarding and ongoing servicing are defining moments in the client relationship that can make or break a client’s future with your firm. Elevate the experience by harnessing the power of automation to streamline redundant tasks and create an agile, efficient, client-focused process. Empower clients with self-service portals and automated processes, freeing up financial advisors to focus on high-impact activities that drive cross-selling, up-selling, loyalty, and satisfaction.
Automating the client onboarding process can also reduce NIGOs, which negatively affect the customer experience, by reducing labor hours, increasing speed, and decreasing errors. By eliminating manual errors and time-consuming tasks, automated processes such as data import, form completion, data verification, compliance checks, paperwork transmission, and digital signatures, you can deliver a more compelling experience for clients and drive long-term business success.
Our digital onboarding and ongoing servicing solution is designed to enhance the client experience. By providing recurring services in a seamless manner using powerful process automation, financial advisors can focus on fostering deeper relationships with their clients and leave time-wasting manual processes behind.
Create a client-centric experience that is smart, agile, and flexible while also creating operational efficiencies for advisors and back office staff. Better yet, provide full visibility into the entire process every step of the way.
Leverage automation of redundant, low-value, or non-revenue-generating tasks and increase the time financial advisors can spend on high-value touch points that will lead to cross-selling and up-selling opportunities and deeper relationships with clients.
Enhance document generation, tracking, and approval of consent and disclosure documents. Establish a comprehensive audit trail of customer interactions to ensure seamless compliance and auditing, delivering the ultimate client experience.
Enhance document generation, tracking, and approval of consent and disclosure documents, reducing risk and ensuring compliance with regulations such as AML and KYC. Increased process and client visibility creates a strong foundation for comprehensive risk management.
Enhanced data management and quality reduce errors and improve decision-making related to risk tolerance, as well as ongoing monitoring of a client's financial situation to make market-driven recommendations for changes — all laying the foundation to becoming a data-driven business.
Provide a seamless and integrated client experience and increase satisfaction as a result of process efficiency, visibility, and leveraging automation for scale and repeatability. Financial advisors will not only save themselves and their clients time, but also deliver a smoother, more modern experience.
A step-by-step look at how we help you automate and enhance the annual review process for wealth management businesses.
A financial advisor user from the wealth team creates a case to start the annual review process. For reference, a case is created to manage a specific service or product offering for a client/account in Salesforce Financial Services Cloud.
A compliance-driven engagement program initiates, resulting in the creation of an annual review record, which is then added to the client's file along with questions for the annual review process.
FlexCards are an OmniStudio component that displays information and actions in an at-a-glance format. During the annual review, all questions are surfaced for the financial advisor in Salesforce, where they are logged and then attached to the account.
The annual review management cycle is connected through automation at every stage to guarantee a smooth, uninterrupted transition of the action from one team to another for efficient management and processing.
Salesforce’s Financial Services Cloud is a platform that aims to foster long-lasting client relationships through personalized, proactive advice. The cloud-based platform allows for increased efficiency, scalability, and flexibility for wealth management clients and financial advisors alike, improving the customer experience and enabling lenders to grow their business. Whether you are new to using Financial Services Cloud or looking to optimize your use, our team is available to assist you in getting the most out of your investment.
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