One of Atrium clients is shaping the future of radiology through advocacy, collaboration, research, and education, representing over 42,000 diagnostic radiologists, radiation oncologists, interventional radiologists, nuclear medicine physicians, and medical physicists across the U.S. and Canada.
What started as a focus on providing Salesforce delivery efficiencies has evolved into a strong partnership between our client and Atrium’s Elevate managed services team, with a shared vision of fostering an interconnected community and driving accelerated innovation.
By harmonizing our objectives and leveraging our respective strengths, we have collaborated to achieve remarkable results within our client’s Salesforce landscape, optimizing their operational processes through the design, implementation, and ongoing support and enhancements of their Experience Cloud portals.
Throughout our engagement, we have identified several notable characteristics of our work together that we believe are essential elements of a successful partnership.
The benefits of an integrated delivery model and agile methodology
The success of our partnership has been greatly attributed to our client’s willingness to openly collaborate and engage proactively. Since 2022, Atrium has worked as a fully-integrated extension of their team.
Throughout our relationship, we have committed to open and clear communication to encourage alignment on business needs, desired outcomes, and recommended solutions and to swiftly address challenges as they arise. Our communication channels span all the time zones that Atrium operates in, which is made possible by tools that our client has agreed to adopt.
Atrium employs an agile delivery methodology that includes iterative development sprints managed in JIRA, allowing us to centralize communication and documentation required throughout the delivery lifecycle.
Our team works seamlessly together on a shared release schedule, following agreed-upon design standards. This has enabled us to effectively manage responsibilities and build quality across a globally-distributed team, improving our shared delivery velocity and time-to-market.
Trust and transparency are key in managed services engagements
Atrium’s Elevate customers regularly depend on our team to provide thought leadership and help them navigate the ever-evolving platform updates that come with Salesforce’s product releases. We are best positioned to support our customers in evaluating the fit and function of new features when we have a thorough understanding of their business objectives and strategic initiatives. That’s where mutual trust and transparency come into play.
Additionally, our client consistently communicates key priorities in regular standup calls, Quarterly Service Reviews, and yearly onsite planning sessions. This has given Atrium the insights necessary to provide meaningful recommendations about how they can best leverage Salesforce and when customizations may be necessary. It’s a key characteristic of our relationship and has been pivotal to their ongoing success with the platform.
Because our client makes it a priority to engage Atrium strategically, they also get the most out of their investment in our managed services offering. As a result of our close partnership, we spend minimal time onboarding team members on the “what” we are doing and “why” we are doing it. This allows our team to apply our capacity to value-add activities and nimbly expand our support beyond Experience Cloud as priorities change.
Adaptability and flexibility to adjust to changing business needs
Atrium understands that our client operates in a dynamic environment where needs and priorities can shift rapidly. Our Elevate delivery model is designed to be flexible, ensuring we can dynamically adjust to thier evolving requirements without missing a beat. Because we are kept informed of their priorities, we can anticipate future needs and adjust our resource mix to accommodate changes in priorities or areas of focus.
As our client looks to explore opportunities for information exchange within their member community, methods for implementing GenAI for a variety of use cases, and options for monetizing their member interactions, Atrium’s Elevate managed services team will be there to help them navigate the unknown and to provide thought leadership by leveraging our internal brain trust.
The Atrium difference
At Atrium, we believe that collaboration is the key to unlocking innovation. The partnerships like this one are a testament to this belief. By working hand-in-hand with our clients, we are able to develop tailored solutions that meet their unique needs and drive their success. We are proud of this collaboration and look forward to many more years of shared achievements.
