Because of the fast-evolving digital identities of today’s businesses, transformation and scaling with your users is no longer a choice — it’s a necessity.
From adhering to strict compliance measures to overcoming constantly evolving customer expectations, organizations need to implement technology solutions that are agile, scalable, and efficient.
In order to address these challenges and deliver consistent innovation at a predictable pace and manageable cost, financial services organizations — like one of our customers, a subsidiary of a $30 billion asset financial holding company that operates over 230 financial centers and ATMs in the Northeastern United States — have experienced the impact of utilizing managed services to optimize commercial onboarding internal operations, an appointment concierge, and improve their customers’ experiences.
To get the most value from managed services, businesses need to focus on collaborating, adapting, and optimizing their resources. At Atrium, we designed our Elevate Managed Services model around two key principles: cross-functional collaboration within engagements and deploying teams flexibly to meet critical deadlines.
Seamless collaboration across disciplines
A very common challenge many organizations come to us with is siloed teams. When IT, operations, and business stakeholders work in silos, there are often inefficiencies and miscommunication.
Atrium’s Elevate managed services team helps break down these silos by applying our expertise across data platforms, Salesforce clouds, and a variety of analytics tools like CRM Analytics, Tableau, PowerBI, and Thoughtspot. The Elevate team is able to address silos and streamline our customers’ processes across a varied tech stack by engaging multiple disciplines to work together seamlessly within a single engagement.
For example, when working with the financial services organization mentioned above, our cross-functional team of Salesforce architects, developers, and strategists worked together to implement different Salesforce products (i.e., Sales Cloud, Scheduler, Service Cloud, Experience Cloud, Marketing Cloud) and to automate workflows, optimize commercial onboarding products approvals, ensure task completion, and enhance transparency. By integrating compliance requirements early in the development process, we eliminated costly rework and ensured regulatory adherence from the outset.
Flexibility in action: Benefits of engaging with Elevate
With the fast pace of technology and business today, objectives can change in an instant, so team structure and focus need to be adaptable. Elevate’s flexible resource model allows us to scale capacity up or down and adjust the focus areas we support, allowing us to meet critical deadlines without unnecessary overhead.
Some of the benefits our Elevate customers experience include:
- More informed thought leadership. We ensure consistency and interoperability for our technical solutions and better alignment with overall business objectives.
- Higher delivery velocity. We can more quickly resolve issues when we can leverage that brain trust and have a cross-functional team collaborating in real time.
- More value for your investment. When Atrium is supporting multiple platforms, we are able to understand the full solution landscape and help our customers evaluate and take advantage of new innovations.
- Seamless extension of your team. We extend our clients’ internal technical team by providing support, thought leadership, and expansion of Salesforce systems.
Back to the example of our financial services customer… we dynamically adjusted the team size to coordinate around a number of key milestones for solutions with varying workstreams, priorities, and release periods. This adaptability ensured that the right expertise was available at the right time with the least disruption to our velocity.
When customers like this one take advantage of our flexible resourcing model, they experience:
- On-demand access to specialized skills. Atrium provides the right skillsets at the right time to support your key business objectives.
- Cost-effective, optimized resource mix. Our simple, competitive fee structure is modeled to meet your desired resource and skill blend and is adjusted as needed.
- Fewer project delays. When priorities and needs change, you don’t have to wait to hire or process complicated paperwork to get things moving.
The impact: A scalable and agile approach
By engaging Atrium’s flexible Elevate managed services team across multiple solution areas, our customers get the value of a more proactive, strategic partnership. A banking customer’s successful onboarding transformation stands as a prime example of how structured collaboration and agile resource allocation can drive meaningful results.
Breaking down silos through cross-functional collaboration leads to enhanced transparency, faster issue resolution, and better alignment between technical solutions and business goals. A flexible resource model ensures that the right expertise is always available, reducing project delays and optimizing your investment.
With Elevate, your organization gets more than a managed services provider — you get a partner who actively ensures that technology initiatives are in line with your overarching business objectives.
Ready to see what Atrium’s Elevate team can do for you?
With support from Atrium’s Elevate managed services, you can achieve greater efficiency and innovation. We bring a personalized approach to your data and AI strategy, platforms, and use cases to empower your internal teams and increase your ROI. Connect with our team today to learn how we can tailor our offerings to meet your organization’s unique needs.
