Einstein Discovery: What’s New in the Salesforce Summer ’20 Release?
Salesforce’s Summer ‘20 Release is here, and there’s been a buzz surrounding some of its enhancements and new features — particularly around Einstein Discovery. Having explored the updates firsthand and looked into the release notes from Salesforce, we spoke with some of our experts to find out what they’re most excited about. Chris Barbour, Data […]
Taking Customer Retention to the Next Level
When companies start focusing on customer retention, most find that they are playing catch up in several ways. Seeing customers leave is one thing and understanding why is another, but the critical thing that companies struggle with the most is developing methods to proactively address customer churn. Many organizations have developed some version of a […]
The Right Data Drives an Intelligent System: Here’s How to Get It
Businesses that depend on AI often begin with data quality problems. How do you break from common patterns of data inadequacy to realize an intelligent experience?
Father’s Day – As Told by the Dads of Atrium
It has been said that “a father is someone you look up to no matter how tall you grow.” When you think about that, the same can be applied in business. A good professional mentor is someone who’s earned your respect and from whom you will seek advice even once your career has advanced. Does […]
What Is “Summer Melt” in Higher Ed? And How Can You Combat It?
The term “summer melt” is used in the education space to describe a phenomenon in which a student thought to be college-bound doesn’t appear. Definitions differ based on the interested party. To the university administration, this vexing problem appears when a student pays their deposit (indicating they’ll be attending) then either decides to attend another […]
How Can Universities More Efficiently Attract and Enroll Students?
It can often feel that everything in higher education is becoming more expensive. From increasing investment in student opportunities and offerings (academic and extracurricular) to staffing reasonable class sizes, to covering shortfalls in external research funding, any source of cost savings through innovation must maintain quality education without breaking the bank. One oft-ignored cost in […]
Contact Tracing: Focusing on the Health of Your Employees With Work.com
In our two-part series focused on helping businesses ramp back up following Covid-19, we discuss expanding the possibilities around workforce scheduling and optimization, employee sentiment with Einstein, and intelligent contact tracing. In Chris Barbour’s post on workforce scheduling and optimization, he and Eric Loftsgaarden detailed the ways in which Salesforce and Work.com are minimizing risk […]
Back to Business With Work.Com: Minimizing Risk, Maximizing Reward
An important part of our charter as a company is to help our customers get back to business, with a current focus on minimizing workforce risk and keeping teams healthy and productive. We are excited about the ideas being launched in the market by Salesforce around Work.com, and helping businesses start their journey toward recovery. […]